iD by iCard
Identity verification made simple
What is iD by iCard?
Experience the easiest way to verify your identity with iD by iCard. Our innovative solution redefines the identity verification process by leveraging cutting-edge facial recognition and advanced document scanning technology. iD by iCard simplifies the entire process, providing a seamless and fully automated experience.
Simplified process
All you need is a photo of your ID document and a selfie.
24/7 availability
Verify your identity wherever you are, whenever you need.
Enhanced security
Advanced encryption and verificaton methods to ensure your data is safe and secure.
Automated identification
Fully digital process that eliminates paperwork and complex procedures.
The mobile app is offered by iCard AD, a licensed e-money institution that offers accounts and payment cards to clients in all EEA countries. Complying with its regulatory obligations as a financial entity, iCard is required to carry out identity verification for individuals opening business accounts and for all holders of debit and prepaid cards, issued by iCard.
How it works?
1
Unlock the process with a code
To start your identity verification, simply enter your 9-digit identification code, received via e-mail.
2
Get your document ready
Ensure you have your ID document handy, it will be required during your identification. Keep in mind that it should be valid, in good condition, and listed among our accepted documents.
3
Capture your document
Take clear photos of your ID ensuring all details are visible and legible. Our app will then scan and validate the information seamlessly.
4
Take a selfie
Remove all your accessories and take a clear picture of yourself. Our app will perform a fast and accurate biometric verification using advanced face recognition and liveness detection technology.
Frequently Asked Questions
As a licensed financial institution, we’re obligated by law to verify the identity of all of our clients before we provide them with financial services. Our app and processes are designed to comply with the latest banking regulations and laws.
Please be aware that all related persons associated with an e-money account, including the account holder, legal representatives, other signatory individuals, and cardholders of cards issued to e-money accounts or of GiftCards, are required to go through the verification process. This includes executive directors, shareholders, and controlling persons added to an iCard for Business account.
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How can I verify my identity?
Keep in mind that in case your code is not working, it might be because you have entered it incorrectly or it is no longer active. Please double-check the code to ensure it's accurate.
Here are some reasons why your identification code might not be working:
- The code has expired - if your code is not valid, you won’t be able to use it to start the identification process. In this case, you will have to request a new one by contacting your agent.
- The request has been cancelled - if the request was cancelled by our team, you won’t be able to start the process.
- You’ve completed your identification - if you've already gone through the identification process using this code, the system will recognise it and won’t let you use the same code again. Once the process is completed, the code becomes inactive and you will need to request a new one.
- You need to go through the process once more - keep in mind that any new sessions require a unique code, even if your previous attempts were not accepted by the system or our team. Reusing the same code for your second attempt won’t be possible, even if the previous identification wasn’t successful.
In these cases, please contact your agent to request a new code.
For а successful identity verification, you will need to take photos of your ID document and a selfie. Here are some tips to ensure that you will go through the process successfully:
- Choose a well-lit room - ensure that you’re in a place with natural or artificial light that evenly illuminates your face and your ID document.
- Provide a valid document - make sure that it’s not expired or damaged. It should also be a part of our list of accepted documents.
- Take clear photos - before submitting the photos of your ID document, please check whether they are clear and focused, all texts and details on the document are readable and not obscured by glare or shadows. Place the document on a flat surface against a contrasting background to enhance visibility.
- Ensure your face is fully visible - remove any accessories like hats, sunglasses, or headwear. Avoid using filters on your camera and maintain a neutral expression while taking a selfie and going through the facial recognition process.
- Be alone during the process - make sure that there is no one around you during the process.
Ready to verify your identity?
Download the iD by iCard and confirm your identity in just a few minutes.
