How can we help?
How can I verify my identity?
Verify your identity from anywhere, anytime. The process is simplified and can be completed in under 5 minutes. To complete it, all you need to do is:
- Enter the unique 9-digit code received by e-mail in the ‘iD app by iCard’.
- Prepare your ID document. You’ll be prompted to take photos of it, as well as a selfie.
- Once you’ve completed the process and your identification session is reviewed, you will receive an e-mail with additional information.
Make sure you are alone in a well-lit place during the identification process and that your ID document is valid and part of our list of accepted documents.
Related articles:
How can I get a code to start the identification?
What should I do after I’ve completed the identification request?
Ready to verify your identity?
Download the iD app by iCard and confirm your identity in just a few minutes.
