How can I ensure that my identity verification will be accepted?

For а successful identity verification, you will need to take photos of your ID document and a selfie. Here are some tips to ensure that you will go through the process successfully:

• Choose a well-lit room - ensure that you’re in a place with natural or artificial light that evenly illuminates your face and your ID document.
• Provide a valid document - make sure that it’s not expired or damaged. It should also be a part of our list of accepted documents.
• Take clear photos - before submitting the photos of your ID document, please check whether they are clear and focused, all texts and details on the document are readable and not obscured by glare or shadows. Place the document on a flat surface against a contrasting background to enhance visibility.
• Ensure your face is fully visible - remove any accessories like hats, sunglasses, or headwear. Avoid using filters on your camera and maintain a neutral expression while taking a selfie and going through the facial recognition process.
• Be alone during the process - make sure that there is no one around you during the process.